Emergency Response

When systems fail,
we’re already moving.

Burst risers. Boiler failures. Sewer back-ups. Floods. One number, live dispatcher, average 47-minute on-site time across the lower mainland.

How dispatch works

One call.
Crew rolling
in 15 minutes.

You call the emergency line. A live dispatcher — not a phone tree — confirms the address and the symptom, pulls your building file if you’re a program client, and assigns a crew. The crew calls you back en route.

Call Dispatch — (604) 834-3766→
24 / 7 Emergency Line
(604) 834-3766
Live dispatcher. No phone tree. No after-hours voicemail.
< 15 min
Dispatcher confirms call & assigns crew
< 60 min
First responder en route within service area
< 4 hr
Containment & mitigation report on file
02 — What we respond to

If it’s leaking, freezing,
flooding or won’t start.

Emergency dispatch covers any system that, left alone, will damage the building or displace tenants or owners. Our first priority is containment—then we turn to repair. A written report is provided by the next business day.

WATER

Burst lines & flooding

Riser failures, ruptured supply lines, water heater failures, flooded mechanical rooms. Containment, isolation, dry-out coordination.
  • Shut-off & isolation
  • Temporary repipes / clamping
  • Coordination with restoration vendors
DRAINAGE

Sewer back-ups & lift station failures

Stack blockages, sewage back-ups in commercial kitchens, lift station & sump failures, perimeter drain overflows.
  • Hydro-jetting / augering on-site
  • Pump replacement (rental or stocked)
  • Camera inspection & root-cause report
HVAC

No-heat / no-cool emergencies

Boiler down in winter, RTU failure in heat events, ventilation failure in occupied medical / senior care environments.
  • Temporary heat / cooling rentals
  • Boiler & chiller emergency service
  • Refrigerant-compliant emergency repair
STORM

Wind, flood & storm response

Atmospheric river response, roof drain overload, parkade drainage failures, basement flooding from sub-grade incursion.
  • Mobile pumping & vacuum trucks
  • Temporary diversion & barriers
  • Insurance-grade documentation
Get in touch

Your First Call.
An integrated GSP response.

Our response will always address your specific circumstances. If you have a leak, we’ll respond immediately. If you want to ensure that you won’t have a leak going forward, we’ll provide you with detailed terms of reference, budget and timeline within one week.

Request a Quote→ Call (604) 834-3766